WHDH-TV in Boston is seeking a hard-working, team player to fill the role of Help Desk Supervisor. This is a fast paced, demanding, fun environment that requires quick and accurate problem solving; proactive maintenance and management of the production environment; and consistent follow-through on all service tickets, initiatives and responsibilities. The selected individual must be able to work a various schedule, participate in a rotating on call schedule, various special events coverage, and be able to get to work in difficult weather conditions. This position requires candidate to work 100% in Boston office.
Key responsibilities include:
Direct end user support and user training
Supervise Help Desk team members
Work with various departments to implement IT solutions
Windows 2012/2016/2019 Domain administration, Windows 8.1, 10 desktop administration
Basic Cisco switch Administration
Citrix Xenapp administration
O365/Hybrid Exchange Administration
Administration and maintenance of, data backups, network, wireless devices
Macintosh experience OSX 10.6+
Research equipment and software, and recommend purchases
Printer Maintenance Experience
Five (5) years of network and desktop support experience
Experience managing VMs in VMWare
Excellent problem-solving, communication and customer service skills
BA or BS in Computer Science is preferred.
Broadcast experience preferred.
Previous experience in a high availability 24/7 service-oriented environment is preferred.
Willingness to learn, take initiative, and be a team player
Certifications including MCSA and/or MCSE are a plus.
Requirements:Five (5) years of network and desktop support experience
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