Help Desk Specialist

Help Desk Specialist

  • Full Time
  • Boston

Website WHDH-TV


WHDH-TV in Boston is seeking a hard-working, team player to fill the role of Help Desk Specialist.  This is a fast paced, demanding, fun environment that requires quick and accurate problem solving; proactive maintenance and management of the production environment; and consistent follow-through on all service tickets, initiatives and responsibilities. The selected individual must be able to work a various schedule, participate in a rotating on call schedule, various special events coverage, and be able to get to work in difficult weather conditions.  This position requires candidate to work 100% in Boston office.  WHDH-TV is an Equal Opportunity Employer.

Key responsibilities include:

Direct end user support and user training
Work with various departments to implement IT solutions
Windows 2012/2016/2019 Domain administration, Windows 8.1, 10 desktop administration
Basic Cisco switch Administration
Citrix Xenapp administration
O365/Hybrid Exchange Administration
Administration and maintenance of, data backups, network, wireless devices
Macintosh experience OSX 10.6+
Research equipment and software, and recommend purchases
Printer Maintenance Experience
Qualifications include:

Five (5) years of network and desktop support experience
Experience managing VMs in VMWare
Excellent problem-solving, communication and customer service skills
BA or BS in Computer Science is preferred.
Broadcast experience preferred.
Previous experience in a high availability 24/7 service-oriented environment is preferred.
Willingness to learn, take initiative, and be a team player
Certifications including MCSA and/or MCSE are a plus.



Five (5) years of network and desktop support experience


Submit resume to or fax to 617-248-0653 or mail to WHDH-TV, HR, 7 Bulfinch Place, Boston MA, 02114. Please refer to the job number you are applying for.

You must sign in to apply for this position.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.