Help Desk Specialist

Help Desk Specialist

  • Full Time
  • Boston

Website WHDH-TV

Description:

WHDH-TV in Boston is seeking a hard-working, team player to fill the role of Help Desk Specialist.  This is a fast paced, demanding, fun environment that requires quick and accurate problem solving; proactive maintenance and management of the production environment; and consistent follow-through on all service tickets, initiatives and responsibilities. The selected individual must be able to work a various schedule, participate in a rotating on call schedule, various special events coverage, and be able to get to work in difficult weather conditions.  This position requires candidate to work 100% in Boston office.  WHDH-TV is an Equal Opportunity Employer.

Key responsibilities include:

Direct end user support and user training
Work with various departments to implement IT solutions
Windows 2012/2016/2019 Domain administration, Windows 8.1, 10 desktop administration
Basic Cisco switch Administration
Citrix Xenapp administration
O365/Hybrid Exchange Administration
Administration and maintenance of, data backups, network, wireless devices
Macintosh experience OSX 10.6+
Research equipment and software, and recommend purchases
Printer Maintenance Experience
Qualifications include:

Five (5) years of network and desktop support experience
Experience managing VMs in VMWare
Excellent problem-solving, communication and customer service skills
BA or BS in Computer Science is preferred.
Broadcast experience preferred.
Previous experience in a high availability 24/7 service-oriented environment is preferred.
Willingness to learn, take initiative, and be a team player
Certifications including MCSA and/or MCSE are a plus.

Responsibilities:

Requirements:

Five (5) years of network and desktop support experience

Contact:

Submit resume to human_resources@whdh.com or fax to 617-248-0653 or mail to WHDH-TV, HR, 7 Bulfinch Place, Boston MA, 02114. Please refer to the job number you are applying for.

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