Digital Support Specialist

Digital Support Specialist

  • Full Time
  • Fargo
  • February 16, 2023

Website Midwest Communications

Description:

Midwest Communications Inc. is seeking a Tier 1 Digital Support Specialist for all markets that will work directly with listeners, station staff, content creators, and digital team members in support of our digital system offerings.

Responsibilities:

The Digital Support Specialist Duties; Responsibilities include:
  • Communicate with our third-party vendors of our digital services.
  • Maintain and implement best practices for our media library assets to ensure third-party image copyrights are not infringed upon.
  • Send images to fellow company employees upon request from our media resources.
  • Help in the creation of new location requests for our cancellations system, and instruct the requesting users how to post to it.
  • Offer user support for smart speakers, digital audio streams, podcasts, apps, user management, forms, digital stream performance calculation, and text messaging service for various departments in the company.
  • Retrieve and explain analytics of varying digital platforms to station managers.
  • Research digital trends, regulations, need-to-know information.
  • Supervisory responsibilities: this job has no direct supervisory responsibilities at this time but will coordinate with various roles within Midwest Communications.
  • Will be required to assist other employees and may be asked to help train once proficient.

Requirements:

Qualifications:
  • Bachelor’s Degree in Communications, Media, Fine Arts, or Advertising preferred; or 2 years of experience in related field
  • Desire to learn a wide range of Digital Broadcasting and Marketing products
  • Excellent verbal and written communication skills, including the ability to present to individuals and groups, explain complex or technical information to non-technical people in simple terms and persuasively sell ideas
  • Relationship/customer-first mindset
  • Ability to lead and work with others respectfully and enthusiastically
  • Organizational and time management skills
  • Critical thinker with data-driven, analytical aptitude
  • Familiar with fundamental principles of logic to help problem solve technical issues
  • Experience with ticket-based support service
Midwest Communications is a multimedia advertising agency working with clients to develop and implement results-driven campaigns designed to help clients meet business goals.

Contact:

Digital Systems Support Manager, Brandon Wickwire
Midwest Communications is a multimedia advertising agency working with clients to develop and implement results-driven campaigns designed to help clients meet business goals. We offer a competitive salary, training specific to the position, and a full benefits package. A valid driver’s license and good driving record are required for this position. If you’re ready to join a Digital Broadcasting and Marketing company with locally programmed radio stations and websites, email Digital Systems Support Manager, Brandon Wickwire, at brandon.wickwire@mwcadvertising.com. Midwest Communications, Inc. is proud to be an equal employer by choice.

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